SingleCare Services, LLC ('we', or 'us' or 'company') provides this Privacy Policy to explain how we collect, use, share and protect the information you provide and that we collect on our Website and through the SingleCare Service and App (all as defined in our Terms and Conditions of Use located at www.singlecare.com ('Terms')). This policy applies to information we collect:
- On this Website.
- In email, text, and other electronic messages between you and this Website.
- Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
- When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
It does not apply to information collected by:
- Us offline or through any other means, including on any other website operated by SingleCare or any third party (including our affiliates and subsidiaries); or
- Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
1. Information we collect
We collect several types of information from and about users of our Website, including information:
- By which you may be personally identified, such as name, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline ('Personally Identifiable Information')
- That is about you but individually does not identify you; and/or
- About your internet connection, the equipment you use to access our Website, and usage details.
We collect this information:
- Directly from you when you provide it to us.
- Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
- From third parties, for example, our business partners.
1.1 Information You Provide
(a) Personally Identifiable Information. To use the Website, you may be asked to provide certain Personally Identifiable Information as described below. We may collect some or all of this information through various forms and in various places through the Website, including coupon request forms, contact us forms, or when you otherwise interact with us.If you become a Member, you will be required to create a Member account with us ('Account'). The current required data fields include, but are not necessarily limited to:
1.2 Information We Collect As You Access And Use The Website
(a) Generally. In addition to any Personally Identifiable Information or other information that you choose to submit to us, we and our third-party service providers may use a variety of technologies that automatically (or passively) collect certain information whenever you visit the Website ('Non-Personally Identifiable Information'). Non-Personally Identifiable Information may include information about your computer, internet connection, IP address, the browser that you are using or the URL that referred you to the Website. If we associate any Non-Personally Identifiable Information or information that identifies your device with your Personally Identifiable Information, we will treat it as Personally Identifiable Information. This information helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
- Estimate our audience size and usage patterns.
- Store information about your preferences, allowing us to customize our Website according to your individual interests.
- Speed up your searches.
- Recognize you when you return to our Website.
(b) Geo-Location Information. We may collect information as you navigate our Website which may include geographic location.
(c) Cookies. A cookie is a data file placed on a computer or other device when it is used to access our Website. A Flash cookie is a data file placed on a device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your device. Cookies and Flash cookies may be used for many purposes, including, without limitation, remembering you and your preferences and tracking your visits to our web pages. Cookies work by assigning a number to the user that has no meaning outside of the assigning website.
If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your device. If you choose to disable cookies or Flash cookies on your device, some features of our Website may not function properly or may not be able to customize the delivery of information to you. You should be aware that we cannot control the use of cookies (or the resulting information) by third-parties, and use of third-party cookies is not covered by our Privacy Policy.
(d) Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Website, such as the links you click on. The code is temporarily downloaded onto your device from our web server or a third-party provider. It is active only while you are connected to the Website, and is deactivated or deleted thereafter.
(e)Web Beacons. Small graphic images or other web programming code called web beacons (also known as '1x1 GIFs' or 'clear GIFs') may be included in our web and mobile App pages and messages. The web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored in a user's computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. Web beacons or similar technologies help us better manage content on our SingleCare Service by informing us what content is effective, count users of the SingleCare Service, monitor how users navigate the SingleCare Service, count how many e-mails we sent that were actually opened or to count how many particular articles or links were actually viewed.
1.3 Information Third Parties Provide About You
We may, from time to time, supplement the information we collect about you through our Website or App with outside records from third parties in order to provide the SingleCare Service to you, enhance our ability to serve you, to tailor our content to you and to offer you products or SingleCare Services that we believe may be of interest to you.
1.4 Third-party use of cookies and other tracking technologies
Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Section 4.Choices About How We Use and Disclose Your Information.
Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.
Privacy policy : https://rakutenadvertising.com/legal-notices/services-privacy-policy/
Your rights : https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/
1.5 User Information.
Unless otherwise noted elsewhere in this Policy, Personally Identifiable Information and Non-Personally Identifiable Information shall be collectively referred to as 'User Information'. "User Information".
2. How We Use The Information Described in This Policy
2.1 To Provide the SingleCare Service.
We use the Personally Identifiable Information you provide us when registering for a Member account and to provide the SingleCare Service to you.
2.2 To communicate with you.
We use the Personally Identifiable Information you provide us to communicate with you in response to your inquiries. We will communicate with you by email, telephone, or SMS or text message (with your consent), in accordance with your requests.
2.3 IP Address.
We use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer our Website. Your IP address is used to help identify you but contains no Personally Identifiable Information about you.
2.4 Miscellaneous.
In addition, we may use User Information: (1) to provide users with requested information or provide special offers or promotional materials on behalf of us or third parties; (2) to improve the Website, to customize user experience with the Website, or to serve specific content that is most relevant to a user; (3) to contact users with regard to use of the Website (4) for internal business purposes; (5) for inclusion in our data analytics; and (6) for purposes disclosed at the time users provide us with their information, or as otherwise set forth in this Privacy Policy.
We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
3. How and When We Disclose User Information to Third Parties
3.1 Generally
We do not sell, share, rent or trade the information we have collected about you, including Personally Identifiable Information, other than as disclosed within this Privacy Policy or at the time you provide your information. We do not use your Personally Identifiable Information for direct marketing purposes or share your Personally Identifiable Information with third parties for those third parties' direct marketing purposes unless you consent to such use or sharing. We may share Non-Personally Identifiable Information, such as aggregated user statistics and log data, with third parties for industry analysis, demographic profiling, to deliver targeted advertising about other products, or for other business purposes.
3.2 When You Agree To Receive Information From Third Parties.
You may be presented with an opportunity provide your Personally Identifiable Information in order to receive information and/or marketing offers directly from parties unrelated to us. If you do agree to have your Personally Identifiable Information shared, your Personally Identifiable Information will be disclosed to such third parties and all information you disclose will be subject to those third parties' privacy policies. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to agreeing to receive such information from them. If you later decide that you no longer want to receive communication from a third party, you will need to contact that third party directly.
3.3 Third Parties Providing Services on Our Behalf.
We use third party companies and individuals to facilitate our Website, engage in anti-fraud and security measures, provide customer support, provide geo-location information to our drivers, perform technical maintenance, database management, or web analytics. We may provide these vendors with access to User Information, including Personally Identifiable Information. This information sharing is limited to only the information needed by the vendor to carry out the services they are performing for you or for us. Each of these vendors are obligated not to disclose or use Personally Identifiable Information for any other purpose.
3.4 Co-branded SingleCare Services
Certain aspects of the SingleCare Service may be provided to you in association with third parties that will be disclosed and identifiable to you, and we may disclose Personally Identifiable Information to such parties in accordance with applicable law.
3.5 Administrative and Legal Reasons..
If we receive requests for information from government and law enforcement officials and private parties in regard to enforcing and complying with the law and in connection with private lawsuits, we will disclose User Information to these parties as we reasonably determine is necessary to comply with applicable law. For example, we may disclose User Information: (i) to satisfy any applicable law, regulation, subpoenas, governmental requests or legal process; (ii) to protect and/or defend our Terms and other policies; (iii) to protect the safety, rights, property or security of the Company, our Website or any third party; (iv) to protect the safety of the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues; and/or (vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.
3.6 Business Transfer
We may, to the extent permitted by law, share all User Information with our parent, subsidiaries and affiliates for internal, business related (non-marketing) purposes. We also reserve the right to disclose and transfer all User Information: (i) to a subsequent owner, co-owner or operator of the Website; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our interests and/or assets or other corporate change, including, during the course of any due diligence process.
4. Online Behavioral Advertising and Options
4.1 Generally
Behavioral Advertising uses information collected about an individual's web or mobile browsing behavior such as the pages they have visited or the searches they have made. This information is then used to determine which advertisements should be displayed to a particular individual.
4.2 Opt-Out
a. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by CLICKING HERE.
b. Right to Opt-out of Sale and Sharing
You have the right to opt-out of the sale or sharing of your personal information. Once we receive and confirm your verifiable consumer request, your personal information will not be sold or shared unless you subsequently provide consent.
To submit a sale/sharing opt out or request to limit, click here.
c. Exercising Your Rights,
To submit a sale/sharing opt out or request to limit, click here.
d. Opting Out of Sale, Targeted Advertising, and Profiling.
You have the right to opt-out of having your personal data collected or processed for the purposes of sale, targeted advertising, and profiling. You can do so by submitting an opt-out request through this link here.
e. Exercising Virginia Consumer Rights
To submit a sale or targeted advertising opt-out, click here.
4.3 Opting out of Cookies
In order for behavioral advertising opt-outs to work on your device, your browser must be set to accept cookies. If you delete cookies, buy a new device, access our SingleCare Services from a different device, login under a different screen name, or change web browsers, you will need to opt-out again. If your browser has scripting disabled, you do not need to opt out, as online behavioral advertising technology does not work when scripting is disabled. Please check your browser's security settings to validate whether scripting is active or disabled.
5. Accessing, Correction, and Deleting you information
5.1 Accuracy Changes
You are responsible for maintaining the accuracy of your Personally Identifiable Information. If you are a Member, you can review and change your personal information by logging into the Website and visiting your account profile page. You may also send us an email at support@singlecare.com to request access to, correct, or delete any personal information that you have provided to us. If you are a Member, we cannot delete your personal information except by also deleting your Member account.
5.2 Retention of Information.
We will retain User Information for as long as an account remains active. Even after an account is terminated, we may retain certain User Information as necessary to comply with our legal and regulatory obligations.
6. A Note About Children
Our Website is not directed to nor intended for use by children. As such, we do not knowingly collect Personally Identifiable Information from anyone under the age of 16. If you are under 16, do not use or provide any information on this Website or on or through any of its features. If we discover that we have collected Personally Identifiable Information from a person under 16, we will delete that information immediately. If you become aware that your child or any child under your care has provided us with information without your consent, please contact us at support@singlecare.com.
7. How we Protect Your Information
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. User Identifiable Information is stored within our databases using standard, industry-wide, commercially reasonable security practices and procedures such as encryption, firewalls and SSL (Secure Socket Layers). We also implement security measures required by law. However, as effective as such technology and efforts may be, no security system is infallible and impervious from attack or hacking. Therefore, we cannot guarantee the security of our databases, nor can we guarantee that User Information won't be intercepted while being transmitted to us over the Internet or wireless communication or accessed when stored on our or our service providers' servers and any information you transmit to us, you do at your own risk.To help us protect your information, we strongly encourage you to not share your username or password with anyone.
8. Changes to this Policy
From time to time, we may update this Privacy Policy to reflect changes to our information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the SingleCare Services website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
9. Notice to users outside of the United States
This site is hosted and operated by SingleCare, LLC in the United States. If you are accessing or providing information to our site from a location outside of the United States, the privacy and data security laws of the United States shall govern,, and as such, the laws of your jurisdiction will not apply. By visiting this Site or providing your information, you understand and unambiguously agree to the collection, storage and processing of your information in the United States.
10. Your state privacy rights
State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.
Privacy notice for Colorado, Connecticut, Utah, Nevada residents
Colorado, Connecticut, and Utah each provide their state residents with rights to:
- Confirm whether we process their personal information.
- Access and delete certain personal information.
- Data portability.
- Opt-out of personal data processing for targeted advertising and sales.
Colorado and Connecticut also provide their state residents with rights to:
- Correct inaccuracies in their personal information, taking into account the information's nature processing purpose.
- Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.
To exercise any of these rights please contact us at support@singlecare.com. To appeal a decision regarding a consumer rights request, please contact us at legal@rxsense.com.
Nevada provides its residents with a limited right to opt-out of certain personal information sales. Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to this designated email address: support@singlecare.com. However, please know we do not currently sell data triggering that statute's opt-out requirements.
Privacy Notice for California Residents
Last Reviewed on: January 1, 2023.
This Privacy Notice for California Residents supplements the information contained in the Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California ('consumers' or 'you'). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this Notice.
Information We Collect
Our Website collects information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("personal information"). Personal information does not include:
- Publicly available information from government records.
- Deidentified or aggregated consumer information.
- Information excluded from the CCPA's scope, like
- health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data.
- personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.
In particular, our Website has collected the following categories of personal information from users within the last twelve (12) months:
Identifiers such as name, email address, and IP address.
Personal information such as name.
Commercial information such as prescriptions and pharmacies searched.
Internet activity such as search history, pages visited, and coupons generated.
Geolocation data such as ZIP codes entered to see pharmacies nearby, as well as actual location when visitors grant access.
Category | Examples | Collected |
---|
A.Identifiers. | Identifiers include name, email address, street address, phone number, and IP address. | YES |
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). | Any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name. | YES |
C. Protected classification characteristics under California or federal law. | Race, religion, sexual orientation, gender identity, gender expression, age. | NO |
D. Commercial information.. | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies | YES |
E. Biometric information. | Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. | NO |
F. Internet or other similar network activity. | Browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement. | YES |
G. Geolocation data. | Physical location such as ZIP codes entered to see pharmacies nearby, as well as actual location when visitors grant access. | YES |
H. Sensory data. | Audio, electronic, visual, thermal, olfactory, or similar information. | NO |
I. Professional or employment-related information. | Current or past job history or performance evaluations. | NO |
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). | Education records directly related to a student maintained by an educational institution or party acting. | NO |
K. Inferences drawn from other personal information. | Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | NO |
L. Sensitive Personal Information | Driver's license, Social Security Number, state identification card, account log-in information, precise geolocation, genetic data, and biometric information that uniquely identifies a consumer. | NO |
We obtain the categories of personal information listed above from the following categories of sources:
- Directly from you. For example, via forms you complete as part of drug coupon generation.
- Indirectly from you. For example, from observing your actions on our Website.
Use of Personal Information
- To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
- To personalize your Website experience and to deliver content and product and service offerings relevant to your interests via email or text message (with your consent, where required by law).
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- As described to you when collecting your personal information or as otherwise set forth in the CCPA.
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users is among the assets transferred.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice. We will not retain your personal or sensitive personal information longer than reasonably necessary for each disclosed collection purpose.
Sharing Personal Information
We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
We share your personal information for a business purpose with the following categories of third parties:
- Service providers.
- Parent or subsidiary organizations.
- Partners.
- Internet cookie data recipients like Google Analytics.
Disclosures of Personal Information for a Business Purpose
In the preceding twelve (12) months, Company has disclosed the following categories of personal information for a business purpose:
Category A: Identifiers.
Category B: California Customer Records personal information categories.
Category D: Commercial information.
Category F: Internet or other similar network activity.
Category G: Geolocation data.
Sales of Personal Information
In the preceding twelve (12) months, Company has not sold personal information.
Your Rights and Choices
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting that personal information.
- The categories of third parties with whom we share that personal information.
- If we disclosed your personal information for a business purpose, a list identifying the personal information categories that each category of recipient obtained.
Deletion Request Rights
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law..
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq).
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Right to Correct
You have the right to request that we correct any of your personal information that is inaccurate. Once we receive and confirm your verifiable consumer request, we shall use commercially reasonable efforts to correct the inaccurate personal information as directed by you.
Right to Opt-out of Sale and Sharing
You have the right to opt-out of the sale or sharing of your personal information. Once we receive and confirm your verifiable consumer request, your personal information will not be sold or shared unless you subsequently provide consent.
Right to Limit Sensitive Personal Information Use
Our use of your Sensitive Personal Information is generally limited to performing services or providing goods you requested. You have the right to request that we limit our use and disclosure of your Sensitive Personal Information for purposes not subject to an exception pursuant to law.
Exercising Your Rights
To exercise the remaining rights described above, please submit an authenticated consumer request to us by either:
- Calling us at 844-234-3057.
- Emailing us at support@singlecare.com Please include the following fields in your email:
- Full name.
- Email address
- Date of birth
- Full address.
- Phone number (Optional).
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. To designate yourself as an authorized agent, please attach a verifiable notarized document granting you permission to submit any such request on the minor’s behalf.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include fields listed above.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
Response Timing and Format
We will confirm receipt of your request within ten (10) business days. We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option.
For requests to opt-out of the sale or sharing or to opt-out of automated processing of your personal information or request to limit the use and disclosure of your sensitive personal information, we will comply within 15 business days after receipt of your request.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
- Deny you services.
- Charge you different prices or rates for services, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of services.
- Suggest that you may receive a different price or rate for services or a different level or quality of services.
Privacy notice for virginia residents
If you are a Virginia resident, we are required to provide additional information to you about how we collect, use and disclose your information that may be considered 'Personal Data ' under Virginia Law ('VA Personal Data'), and you may have additional rights with regard to how we use and disclose your VA Personal Data. In addition, certain information about you may be considered 'Sensitive Data' under Virginia Law, and, unless the processing falls under a legal exception, we cannot process Sensitive Data without obtaining your consent. We have included this Virginia-specific information below.
Our Website has collected the following categories of personal information from Virginia users within the last twelve (12) months:
- Identifiers such as name, email address, and IP address.
- Commercial information such as prescriptions and pharmacies searched.
- Internet activity such as search history, pages visited, and coupons generated.
- Geolocation data such as ZIP codes entered to see pharmacies nearby, as well as actual location when visitors grant access.
- Sensitive Personal Information such as precise geolocation.
Category | Examples | Collected |
---|
A.Identifiers. | Identifiers include name, email address, street address, phone number, and IP address. | YES |
B. Protected classification characteristics under Virginia or federal law. | Race, religion, sexual orientation, gender identity, gender expression, age. | NO |
C. Commercial information. | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies | YES |
D. Biometric information. | Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. | NO |
E. Internet or other similar network activity. | Browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement. | YES |
F. Geolocation data. | Physical location such as ZIP codes entered to see pharmacies nearby, as well as actual location when visitors grant access. | YES |
G. Sensory data. | Audio, electronic, visual, thermal, olfactory, or similar information. | NO |
H. Professional or employment-related information. | Current or past job history or performance evaluations. | NO |
I. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). | Education records directly related to a student maintained by an educational institution or party acting. | NO |
J. Inferences drawn from other personal information. | Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | NO |
K. Sensitive Personal Information | Personal data revealing racial or ethnic origin, religious beliefs, mental or physical health diagnosis, sexual orientation, or citizenship or immigration status; the processing of genetic or biometric data for the purpose of uniquely identifying a natural person; the personal data collected from a known child; or precise geolocation data. | NO |
- Deidentified Information. We may also maintain and use information that does not identify an individual and cannot reasonably be used to identify an individual which is derived from VA Personal Data. We will not attempt to reidentify deidentified VA Personal Data unless permitted by law.
We obtain the categories of personal information listed above from the following categories of sources:
- Directly from you. For example, via forms you complete as part of drug coupon generation.
- Indirectly from you. For example, from observing your actions on our Website.
Use of Personal Information
- To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
- To personalize your Website experience and to deliver content and product and service offerings relevant to your interests via email or text message (with your consent, where required by law).
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- As described to you when collecting your personal information or as otherwise set forth in the VCDPA.
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users is among the assets transferred.
Sharing Personal Information
We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
We share your personal information for a business purpose with the following categories of third parties:
- Service providers.
- Parent or subsidiary organizations.
- Partners.
- Internet cookie data recipients like Google Analytics.
Disclosures of Personal Information for a Business Purpose
In the preceding twelve (12) months, Company has disclosed the following categories of personal information for a business purpose:
Category A: Identifiers.
Category C: Commercial information.
Category E: Internet or other similar network activity.
Category F: Geolocation data.
Category K: Sensitive Personal Information
Sales of Personal Information
In the preceding twelve (12) months, Company has not sold personal information.
Opting Out of Sale, Targeted Advertising, and Profiling.
You have the right to opt-out of having your personal data collected or processed for the purposes of sale, targeted advertising, and profiling.
Virginia Consumer Rights.
As a Virginia resident, you have the right to ask us to access or for a portable copy of any or all of the following types of information regarding the VA Personal Data we have collected about you:
- Specific pieces of VA Personal Data we have collected about you;
- Categories of VA Personal Data we have collected about you;
- Categories of sources from which such VA Personal Data was collected;
- Categories of VA Personal Data we sold or disclosed for a business purpose about you; and
- The business or commercial purpose for collecting or selling your VA Personal Data.
You also have the right to request correction or deletion of your VA Personal Data and to opt out of the use of your VA Personal Data for purposes of targeted advertising, sale, and automated processing ('profiling').
In addition, you have the right to appeal our refusal to act on your request.
Exercising Virginia Consumer Rights
To exercise the remaining rights described above, please submit an authenticated consumer request to us by either:
- Calling us at 844-234-3057.
- Emailing us at support@singlecare.com Please include the following fields in your email:
- Full name.
- Email address
- Date of birth
- Full address.
- Phone number (Optional).
Only you, or someone legally authorized to act on your behalf, may make an authenticated consumer request related to your personal information. You may also make an authenticated consumer request on behalf of your minor child. To designate yourself as an authorized agent, please attach an authenticated notarized document granting you permission to submit any such request on the minor’s behalf.
Responding to Requests
For requests for access, correction, deletion, or appeal, we will first acknowledge receipt of your request within 10 business days of receipt of your request. We provide a substantive response to your request as soon as we can, generally within 45 days from when we receive your request, although we may be allowed to take longer to process your request under certain circumstances. If we expect your request is going to take us longer than normal to fulfill, we will let you know.
For requests to opt out of the use of your VA Personal Data for purposes of targeted advertising, sale, and automated processing ('profiling'), we will comply within 15 business days after receipt of your request. In some cases, the law may allow us to refuse to act on certain requests. When this is the case, we will endeavor to provide you with an explanation as to why. We do not charge a fee to process or respond to your authenticated consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
SingleCare 99 High Street, Suite 2800
Boston, MA 02110